Software-Based Scanning FAQs

The C820 is included free of charge within any iOS application that includes the Socket Mobile CaptureSDK and has the scanning feature activated by the application developer. The Socket Mobile Stock Count  and SM Keyboard  apps both have the C820 built-in. Using SM Keyboard will enable you to scan into applications such as Safari, Chrome, Excel, Notes and many other unsupported applications, using the C820.

The C820 is free. The C860 will be available via an upgrade for a nominal monthly fee of $5.99.

1. Launch C820 from within your supported application
   
   
2. Select the PRO button at the bottom right of the screen
   
   
3. Select "upgrade" from the list provided
   
   
4. Follow the instructions provided

OR

Watch this video:

C820 can scan into any application that includes the Socket Mobile CaptureSDK  (AU, EMEA, UK) app and has the camera scanning feature activated by the application developer. Both Socket Mobile Stock Count  and SM Keyboard   have the C820 built-in. Using SM Keyboard enables you to scan into applications such as Safari, Chrome, Excel, Notes and many other unsupported applications, using the C820.

Learn more about using the C820 with your application  (AU, EMEA, UK).

Please visit the SocketCam page  (AU, EMEA, UK) for an updated list of 1D and 2D barcode symbologies.

Compatible apps will have a ‘Scan’ icon on the screen which, when pressed, will ready the camera for barcode reading.

The C820 cannot be used to scan multiple barcodes simultaneously. The C860 will be able to read multiple barcodes simultaneously.

In theory, yes. The application developer may need to configure the application to accept two different data capture methods, so please check with your application provider if this is possible.

No, but the C860 will. Details of C860 availability will be published later in 2022.

To cancel your SocketCam subscription, please follow the appropriate link below:

• Google/Android
• Apple/iOS 

If you are having trouble upgrading from C820 to C860, please check to ensure your internet connection is working correctly.

All other upgrade issues (insufficient funds, card expiration, etc.) are handled from within the app.