• My scanner is not holding a charge.

  • My host device cannot find the reader.

  • Does my barcode reader need to be in Application Mode or Basic Keyboard Mode?

  • Can I use my reader in Application Mode with applications such as MS Excel, MS Word, Notes, Google Docs, or in a web browser text field?

  • When I read a barcode or NFC tag, no data appears on my screen.

  • My reader is no longer connected.

  • My reader frequently disconnects from Bluetooth.

  • My reader turns off randomly on its own.

  • I still can't connect my reader.

  • Can I pair and connect my Socket Mobile scanner to multiple host devices at the same time?

  • How do I replace my DuraScan battery?

  • The iPad's keyboard won't pop up.

  • I have an Apple device and my keyboard is missing. How do I enable it?

  • I have an android device and my keyboard is missing. How do I enable it?

  • How do I pair my Socket Mobile scanner in Application mode on my PC?

  • My scanner will not automatically scan barcodes.

  • I cannot download or use the Companion app to pair. What do I do?

  • How do I pair my Socket Mobile reader in Basic Keyboard Mode (HID)?

  • My Charging Dock/Charging Stand does not charge my scanner.

  • How do I clean and care for my Socket Mobile reader?

  • My barcode reader is adding a leading zero when scanning UPC barcodes.

  • The scanner does not scan the whole barcode when we are scanning in the Safari, Chrome or Firefox web browser. Is there something wrong with my scanner?

  • What affects my scanning speed?

  • What kind of Warranty does Socket Mobile offer?

  • How to Scan 1D and 2D Barcodes.

  • How to scan OCR and travel documents.

  • What do the reader's beeps and tones mean?

  • My reader is getting hot.

  • What do the reader's lights and scan beams look like?

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