Socket Mobile-UK » Support » FAQs & Troubleshooting » Bluetooth & Pairing FAQs

Troubleshooting

  • My host device cannot find the reader.

  • When I read a barcode or NFC tag, no data appears on my screen.

  • My reader isn’t found when I try and pair it in Companion.

  • My reader is no longer connected.

  • My reader frequently disconnects from Bluetooth.

  • My reader turns off randomly on its own.

  • I still can't connect my reader.

  • The iPad's keyboard won't pop up.

  • I cannot download or use the Companion app to pair. What do I do?

  • Reader scans perfectly into my tablet-based POS application but not into a web-based inventory management application.

How To

FAQs

  • Does my barcode reader need to be in Application Mode or Basic Keyboard Mode?

  • Can I pair and connect my Socket Mobile scanner to multiple host devices at the same time?

  • Can I pair the SocketScan S370 to my host device in Basic Keyboard Mode (HID)?

Loading animation
Was this information helpful?

done close
Thank you for your feedback! Loading animation

Can't find the answer you need?

Please submit a hardware support request and our representatives will assist you.