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Greenline Data Reader Support

Find support for the Greenline Opens New Window app, including resources for effortless setup and use.

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How to set up your reader with Greenline

When using an iPad, you must set up your data reader through this app or the Socket Mobile Companion app first. If you have paired your data reader in your iPad's Bluetooth settings and the reader does not connect to your app, please ‘Forget/Remove’ the data reader from Settings, restart your iPad, and follow the instructions for your host device below.

Select your host device below for set-up instructions...

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iPhone / iPad Setup

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Android Setup

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Apple Mac Setup

  1. Download Socket Mobile Companion Opens New Window from the Apple App store and follow the set-up instructions within the app.
    2. download-on-apple-app-store
  2. Once connected, launch the Greenline App on your iPad or iPhone.

  1. Download Socket Mobile Companion Opens New Window from the Apple App store and follow the set-up instructions within the app.
    2. download-on-apple-app-store
  2. Once connected, launch the Greenline App on your iPad or iPhone.

If you encounter issues setting up your reader...

  • Ensure the application is updated to the latest version
  • Ensure your tablet/phone is updated to the latest version
  • Ensure the Socket Mobile reader is discoverable by following the steps below:
    1. Power on the data reader
    2. Press and hold the scan button (1)
    3. Press and hold the power button (2)
700-series-reset

700 Series

800-series-reset

800 Series

durasled-reset

DuraSled

durascan-wear-reset

DuraScan Wear

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XtremeScan

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XtremeScan Grip

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    1. Listen for 3 beeps and release
    2. Remove (forget) the reader from the Bluetooth list on the host device.

After completing the steps above, your reader should now be discoverable. Please attempt pairing again.

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If the app is up-to-date and the reader is discoverable but still does not pair, please restart your device and attempt pairing again via the app or Socket Mobile Companion.

Important: You must set up your data reader through the Companion app first.

Need more help with Greenline? 

Our support team is happy to assist.

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