The Results
Customers can now easily access the latest product information, helping to improve their in-store experience. The application setup provides visibility into customer behaviors and trends while the streamlined solution enables loyalty program registration and account login.
The versatile S700 barcode scanner supports multiple OS’s, providing flexibility for future expansion.
Royal Canin deployed 89 kiosks to stores in Belgium: 15 floor stands and 74 mounted on product shelves.
Although this project specifically required Apple compatibility, Kiube liked the fact that Socket Mobile’s barcode scanner is fully compatible with all the major OS’s on the market. In case a future client wished to deploy on an Android or Windows device, they could be confident that the scanner would be suitable.
Royal Canin customers receive a great purchasing experience while the company gets some invaluable information back from the system. Each kiosk has a tracking system to review what has been looked at and scanned, helping them to identify trends and gain insight into their customers, ensuring their future as a market leader. Based on the initial success of this project, Royal Canin began looking at future deployments in other countries.
The Managing Director of Kiube Mobile said, “Socket Mobile directly appeared to us as the ‘plug and play’ solution in term of scanning,” explaining, “Whereas we develop apps where the camera can be used to scan different type of barcodes, Socket Mobile offers a complete, ready-to-use solution for mobile devices. We are talking here about a solution, more than just a device, as the hardware has been created by developers for developers.”